Frequently Asked Questions

You Have Questions And We Have Answers

Q: Do you have a warranty?

A: Yes we do. Here are our warranties
Residential Warranty
The following is the residential limited warranty issued by Gaia Flooring for our SPC Flooring
products used in residential applications. What the SPC Flooring Residential Warranty Covers:
Gaia warrants that for 50 years from the date of original purchase, your Gaia SPC Floor:
* will not wear through the decorative surface
* will not fade as a result of indirect sunlight
50 Year Structural Integrity Warranty - Gaia warrants to the original purchaser that this SPC
product, in its manufactured condition, will be free from defects in material or workmanship
including milling, assembly, and dimension. Gaia additionally warrants that this SPC product
will not warp, cup, buckle or delaminate when properly installed and maintained according to
Gaia’s installation instruction procedures and care guide. This warranty includes installation
over a hydronic radiant heated concrete subfloor for approved floating installation methods and
includes installation by windows and sliding glass doors within a climate controlled area. What
you should do if any of the above listed problems occur and you need warranty service: You
(the original purchaser) should notify the authorized Gaia SPC Flooring dealer from which the
original purchase was made, of any defect no later than 30 days after discovering the defect but
within the time period of this light commercial limited warranty. You (the original retail purchaser)
must present to that authorized Gaia SPC Flooring dealer the following items for a warranty
claim to be considered: * A valid proof of purchase in the form of a sales receipt or other
documents which establish proof of purchase. * A detailed description of the problem and/or a
photograph/sample that clearly shows the warranty problem

Commercial Limited Warranty
The following is the commercial limited warranty issued by Gaia Flooring for our SPC Flooring
products used in commercial applications such as specialized boutiques, offices, etc. What the
SPC Flooring Commercial Limited Warranty Covers:
Gaia warrants that for 10 years from the date of original purchase, your Gaia SPC Floor:
* will not wear through the decorative surface
* will not fade as a result of indirect sunlight
10 Year Structural Integrity Warranty - Gaia warrants to the original purchaser that this SPC
product, in its manufactured condition, will be free from defects in material or workmanship
including milling, assembly, and dimension. Gaia additionally warrants that this SPC product
will not warp, cup, buckle or delaminate when properly installed and maintained according to
Gaia’s installation instruction procedures and care guide. This warranty includes installation
over a hydronic radiant heated concrete subfloor for approved floating installation methods and
includes installation by windows and sliding glass doors within a climate controlled area. What
you should do if any of the above listed problems occur and you need warranty service: You
(the original purchaser) should notify the authorized Gaia SPC Flooring dealer from which the

original purchase was made, of any defect no later than 30 days after discovering the defect but
within the time period of this light commercial limited warranty. You (the original retail purchaser)
must present to that authorized Gaia SPC Flooring dealer the following items for a warranty
claim to be considered: * A valid proof of purchase in the form of a sales receipt or other
documents which establish proof of purchase. * A detailed description of the problem and/or a
photograph/sample that clearly shows the warranty problem.
What Gaia will do should you need warranty service:
If Gaia honors a claim under this limited warranty, it will repair or replace, at its option, the cost
of the affected flooring material. If professionally installed, Gaia will pay the reasonable labor
costs to perform the replacement or repair during the first two (2) years from the date of the
original purchase. In the event that the color installed is no longer available, Gaia will authorize
your dealer to replace the affected floor with another Gaia product of equal value. The above
described remedy is the purchaser’s sole and exclusive remedy for claims under this limited
warranty. Each Gaia SPC Flooring Light Commercial Limited Warranty is subject to the following
conditions:
This limited warranty is valid only in North America. The warranty is not transferable. It extends
only to the original retail purchaser. This limited warranty applies only where the affected area of
the Gaia SPC Flooring panel is visible and covers an area greater than one square inch. The
flooring must be installed in accordance with Gaia SPC Flooring recommended installation
instructions. This limited warranty shall not apply to damage arising from any of the
following:
* Accidents, abuse or misuse
* Scratch, impact or cutting
* Improper installation
* Improper care and maintenance
* Discoloration due to chemical contact
* Modification, alterations, repair or service by a non authorized floor covering dealer

Please Note:
Gaia does not grant to any person or entity the authority to create for it any obligation or liability
in connection with this product. Gaia shall not be liable to the consumer or any other person or
entity for any incidental, special or consequential damages, arising out of breach of this limited
warranty or any implied limited warranty (excluding merchantability). Gaia reserves the right to
adjust, update or modify the terms of this warranty without notice. All implied warranties are
hereby limited to the duration of this limited warranty. Some states do not allow the exclusion or
limitation of implied warranties or the limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply to the purchaser. This warranty gives the
purchaser specific legal rights, such rights may vary from State to State.

Q: Are there additional fees besides the flooring or installation?

A: Yes there are. If you refer to our refinishing and installation pages you will see some of the additional fees. Our estimators will speak with you to determine the exact additional costs for your particular project.